Fix Chromebook Hardware and System Problems

The article linked above includes troubleshooting steps for ...

Hardware Problems:

  • Battery won't charge
  • Bluetooth doesn't work
  • Camera doesn't work
  • Can't connect to monitor
  • Keyboard doesn't work
  • Sound doesn't work
  • Touchpad doesn't work
  • Touchscreen doesn't work

System Problems:

  •  "Chrome OS is missing or damaged"
  • Chromebook crashes or freezes
  • Chromebook is slow
  • Chromebook turns off, then back on, over and over again
  • Chromebook won't turn on or won't charge
  • System update causes error
  • System update won't download


  • "Aw, snap!"
  • Tabs refresh constantly
  • Webpage won't open