Chromebook Troubleshooting icon

Chromebook Troubleshooting

How to update your chromebook

Check for updates At the bottom right, select the time. Select Settings. At the bottom of the left panel, select About Chrome OS. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses. Select Check for updates. If your Chromebook finds a software ...

Chromebook Not Charging or Turning On

Please follow these steps if the Chromebook does not turn on and doesn't appear to be charging:  First, check that: The charger cable has no damage and is completely plugged in to both the Chromebook and the wall. The power outlet is working.  There is typically a LED indicator light near the c...

Getting a Chromebook to Boot

Method 1: Look for a key on the number pads with a circle on it. (4th key from the left) Find the power button. (Last one on the right) Hold down the circle button and the power button for 10 seconds at the same time Release Hold down the power button for 3 to 5 sec and see if the Chromebook come...

Chromebook with an Upside Down Screen

Fixing Chromebooks Screen Orientation Note: this issue is tied to a student's account. You will need to be logged in as the student to repair this issue.  YouTube video with instructions linked at the bottom of the page. There are two methods to fix the Chromebooks orientation:  Keyboard shortc...

How to Fix a Chromebook with a Large Screen

Procedure 1                When signed in     Maneuver to the status bar. (lower right corner of Chromebook)   Click on the status bar   Maneuver to “Accessibility” icon (if not visible go to procedure 2) and click on it   Scroll down to “Full-screen magnifier” and click on it.   This will remove...

Fix Chromebook Hardware and System Problems

https://support.google.com/chromebook/answer/6309225?hl=en (https://support.google.com/chromebook/answer/6309225?hl=en) The article linked above includes troubleshooting steps for ... Hardware Problems: Battery won't charge Bluetooth doesn't work Camera doesn't work Can't connect to monitor K...

Force Your Chromebook to Recognize Your Doc Cam

If your Chromebook has stopped recognizing your document camera, please follow the steps below: Have you fully powered off your Chromebook? If not, could you leave your document camera plugged in, shut down, and power back up? Then test with Screencastify or Google Meet and see if it comes back...

Take a Screenshot on Chromebook

Press both the Ctrl key + Show Windows Key at the same time. (The Show Windows key is one of the keys across the top of your keyboard. It is in the middle and looks like a box with two lines.) Your screenshot will appear at the bottom of your screen.  Click on “Copy to Clipboard”. Paste scree...

Camera/Microphone Not Working

Change a site's camera and microphone permissions Open Chrome . At the top right, click More (three dots)  Settings. Go to help (the last option on the list) Go to about Google Chrome Click on You and Google On the right side Under 'Privacy and security', click Site settings. Click Camera or Mi...

Take a photo or video with your Chromebook help tips using the camera app.

In the left bottom corner of your screen, select the Launcher . Open Camera . Then, on the right side, choose an option: Select Photo Take photo . Select Video Start recording . Select Square Take photo . If you don't see your camera app you can search for it.

Restore Chrome Sync

To restore Chrome sync Open Chrome Click on the "More" option at the far right corner (three dots in a vertical line) Click on Settings. In the "People" section, click "Sync." Click "Manage synced data on Google Dashboard." At the bottom, click "Reset sync."

How to Clear the Cache and Cookies

These steps work both on MacBook and Chromebook on the Google Chrome Application. https://salinascityk12caus.mojohelpdesk.com/api/v3/mojo_files/558771 https://salinascityk12caus.mojohelpdesk.com/api/v3/mojo_files/558774 https://salinascityk12caus.mojohelpdesk.com/api/v3/mojo_files/558776 https...